First Responder Remote Monitoring

  • Providing Visibility Into Your Network

    Cost Saving 24×7 monitoring provides visibility into your network allowing us to immediately determine the root cause of any network issue, and reduce the task of issue diagnosis from hours to mere minutes — resulting in substantial cost savings and downtime reduction.

    Peace of Mind. Leave the fire-fighting to us. Let us be your network watchdog, allowing you to focus on your core business and revenue-generating activities

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How often have computer issues hijacked your day?

Instead of focusing on your core business or revenue-generating activities, you were shackled to your office waiting for a computer technician to arrive. Not the best use of company resources, is it? You have probably thought, “There must be a better way?” Well – now there is!

Computer Doc is a leading provider of managed services, dedicated to supporting the computer and networking needs of your business. Since 1997, we have been working hard to ensure that the networks our customers depend on function as efficiently and as reliably as the day they were first installed. With our new innovative network response program called FIRST RESPONDER, you can be assured that your days of waiting around are over!

First Responder is 24x7x365 monitoring service that provides visibility into your network allowing us to immediately determine the root cause of any computer or network issue, and reduce the task of issue diagnosis from hours to mere minutes — resulting in substantial cost savings and downtime reduction.

Would you like more Information and Pricing?

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Remote Monitoring
First Responder delivers the broadest availability, performance and capacity monitoring in its class.

First Responder enables us to monitor more devices, more services and more operating systems with greater scalability than any other solution in the space, with the flexibility to use agents or probes for monitoring.

Bundles cover: 1 server, 1 firewall, 1 router, 2 switches and 10 desktops

If our Bundles aren’t just right for you, we can customize a solution to fit your network and your needs.

What our bundle features provide
Basic Bundle FeaturesPremium Bundle Features
24×7 Monitoring ensures the critical devices and
applications that comprise your small business network
are up and running
A Safe & Secure Network. Firewall, antivirus and
general security perfomance service monitoring ensures
that your network’s integrity is an ongoing priority and
that your security investment is working.
Employee Workstation Performance Monitoring
improves productivity by ensuring employee
workstations are running optimally
Network Infrastructure Monitoring. We keep track
of the details and composition of your network assets
and hardware, helping you make intelligent decisions
about what needs to be upgraded, what is missing, what
has appeared unexpectedly and what should be
purchased based on your business planning and
Backup System Monitoring ensures the backup of
important business and client data occurs as scheduled,
protecting it from loss or damage.
Insight into Software Licensing. Knowing what
software and applications are running on your network is
essential so that you can be notified if unsafe or
unsanctioned software is installed on any of your
computers. We can track how many licenses of your
legally-purchased software you are running, and help you
avoid fines that could result through violation of your
license agreements.
Internet Connectivity and Hosted Application
gives you peace-of-mind that your ISP or
ASP is delivering and meeting its stated availability
For extra network protection, you can augment FIRST
RESPONDER with our Premium Bundle, which includes these
additional features
Comprehensive Quarterly Reporting provides
insight into the health and status of your critical
network and desktop devices.
Firewall Availability Monitoring allows detection of
security events, hacker activity and verifies that your
firewall is protecting you
Guaranteed Priority Response gives you priority
service over non-contractual customers when issues are
Virus Protection Monitoring ensures your antivirus
programs are functioning properly and that virus updates
are being received and installed.
Discounted Service Rate or Optional Purchase of
Service Block for high-response remote or on-site
Virus Protection Monitoring ensures your antivirus
programs are functioning properly and that virus updates
are being received and installed.
Accountability & Transparency Into Your ISP. We
monitor your Internet connectivity and other hosted
applications, and provide reporting around the delivery of
those services – all designed to ensure you receive the
guaranteed service level you’re paying for.
Application Compliance Monitoring helps minimize
network corruption due to unauthorized downloading or
installing of applications by your employees that are
outside your approved list of programs.
Access to a Wealth of IT Expertise & Experience.
Our staff has over 21 years of combined experience and
holds the following certifications and accreditations: A+,
Asset Monitoring provides visibility around the
inventory of deployed assets that will help manage your
IT asset portfolio.

Computer Doc First Responder Reporting Options

A range of reporting options that keep you informed – and assure you that we’re doing our job

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Basic Information

First Responder Reports provide you with a range of ways to keep you informed. From Daily Health Check reports that advise you of the condition of your systems each morning, to Weekly Health Reports that provide a one-page, once-per-week health analysis, to comprehensive Monthly Client Reports that show trends and highlight issues on a wide range of systems, you’ll be able to choose the way you’d like to be kept informed.

What is the Daily Health Report?

The Daily Health Report provides a one-page summary showing the state of your:

Backup jobs

Anti-virus update

Disk health Exchange

Store size Disk volume growth rates

Event logs

Hacker attempts.

Note that the Daily Health Check service is a pre- requisite for this report.
If you contract with us for support, you can rest assured that we’re attending to any problems found. If you don’t contract with us, you can attend to these problems yourself – or call us for supplementary support.

What is the Weekly Health Report?

Sometimes you can have too much of a good thing. The Weekly Health Report summarises each day’s Health Checks into one easy-to-read report and delivers it once a week at a time suitable for you.
You’ll see developing issues, and you’ll be assured that we’re checking your systems each and every morning.

What is the Monthly Client Report?

Monthly Client Reports provide comprehensive detail about outages and trends experienced during the month. You’ll receive full colour graphs showing:

Disk space trends

Percentage good analysis for all 24×7 checks

Outage analysis by type

Backup complete and AV update trends

And more

You’ll see what parts of your network are creaking and are the cause of downtime. Together, we can address these issues and further improve your systems availability.

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Computer Doc 24×7 Round-the-Clock Monitoring

Instant Alerts. To the right technician. With accurate information. So we can fix it fast.

Instant Notification

Computer Doc “First Responder” 24×7 Round-the- Clock Monitoring turns conventional IT support on its head. Rather than wait for you to notice that a system has failed – often involving time- consuming ‘systems fiddling’ on your part – our 24×7 monitoring will alert us to problems at your sites. We’ll almost always know about a systems issue before you do, so we can fix it fast and minimize your business disruption.

What is 24x7 Round-the-Clock Monitoring?

24×7 Round-the-Clock monitoring checks your critical systems every five or fifteen minutes at your option. Whenever it sniffs a problem, it sends an email or SMS alert showing the exact nature of the problem directly to us. And it updates our WallChart, a large screen in our office that shows the exact status of all our Clients. We’ll see the true nature of the problem – rather than having to depend on (ahem) your best guess. That means we can fix it faster – and radically boost your overall uptime.

What Does It Check?

Every five minutes, 24×7 Monitoring will…

Check that your server is up and running.

Check that you can connect to the internet.

Check any or all of your Windows® Services, vital components of your server’s operating system. Services provide, well, vital services that allow you to logon to your network, access the internet, even print your work.

Ping various network devices or remote offices that you need to do your work.

Check TCP ports on your network, on other networks or at your ISP. If any of these ports are
failing to respond, you may be unable to connect and do your job.

Check disk space to ensure it’s below a set threshold.

Check RAID devices to ensure that all disks are functioning correctly and data is safe.

Check your website to ensure it’s up and running and serving your customers.

Check other devices using SNMP.

If there’s a problem, we’ll be alerted instantly so we can take specific action to resolve the issue – almost always before you know you have one.

Key Benefits

Specific, informative alerts show us the exact nature of the problem. We can fix it faster.

Problems are almost always highlighted to us before you even know you have one. Uptime is maximized.

Alerts are routed to the right technician. He can fix it faster – and do it right the first time.

Alerts for mission-critical systems can be set by SMS day or night.

Very affordable cost.

How do I get going?

24×7 Round-the-Clock takes just minutes to set- up, doesn’t require any system reboots and can be protecting your business from downtime today. Contact Kevin Acoveno to find out more.

Computer Doc

3800A Old Monroe Road Indian Trail, NC 28079

Tel: (704) 563-8031 x:101


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Mobile Computer Repair Service Area

l_Animation smallcarpicMecklenburg County including Charlotte, Matthews, Mint Hill, Monroe, Pineville, Indian Trail, Stallings, Weddington, Marvin, Waxhaw, Fort Mill, Huntersville, Lake Norman and Davidson. Let our mobile computer repair technicians come to you! Emergency service available 24/7 Fully equipped vehicles.

Would you like more information & pricing?

Fill in the form above or below to have one of our technicians call you right back and answer any of your questions about this cost saving service and provide you with pricing options.